14-Day Return Policy (EU Customers)

We offer a 14-day return policy in compliance with EU consumer protection regulations. If you're not completely satisfied with your purchase, you may return it within 14 days of receiving your order for a full refund or exchange.

• Eligibility: The item must be unused, in its original condition, and with all tags and packaging intact.
• How to Return: Simply contact our customer service team at tooltoyzstore@gmail.com, and we'll guide you through the process.
• Refund Processing: Refunds will be issued to your original payment method within 5–7 business days after receiving and inspecting the returned item.

Shop with confidence—your satisfaction is our priority!

Terms of Service

Effective Date: 14/12/2024

Welcome to ToolToyz ("we," "our," or "us"). By accessing or using our website, ToolToyz.com ("Site"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our Site.

This document complies with Belgian law (Code of Economic Law), EU e-commerce directives, GDPR, and relevant U.S. e-commerce regulations (such as FTC guidelines and consumer protection laws).

---

1. General Information

ToolToyz operates an online store offering tools and related products. The terms “we,” “us,” and “our” refer to ToolToyz. By accessing the Site, you agree to these Terms, as well as our Privacy Policy.

• Business Name: ToolToyz
• Contact Email: tooltoyzstore@gmail.com

---

2. Eligibility

By using this Site, you represent that:

• You are at least 18 years of age or the age of majority in your jurisdiction.
• You have the legal capacity to enter into a binding agreement.
• You will not use the Site for any illegal or unauthorized purpose.

---

3. Products and Services

a. Product Descriptions

We strive to provide accurate product descriptions and images. However, we do not guarantee that product descriptions or other content are error-free, complete, or up-to-date.

b. Pricing

Prices are subject to change without notice. While we aim to ensure accurate pricing, errors may occur. If we discover a pricing error, we reserve the right to cancel your order and issue a refund. Prices include VAT for EU customers but may not include sales tax for U.S. customers.

c. Availability

All products are subject to availability. We reserve the right to discontinue or limit quantities of any product without prior notice.

---

4. Orders and Payments

a. Order Acceptance

Placing an order on our Site does not guarantee acceptance. We reserve the right to refuse or cancel orders at our discretion, including cases of suspected fraud or unauthorized transactions.

b. Payment

Payments are processed securely through third-party providers (e.g., Shopify Payments, PayPal). By providing your payment information, you authorize us to charge the amount for your order.

c. Taxes and Import Fees

• EU Customers: Prices include VAT as required by EU law.
• U.S. Customers: Prices may exclude applicable state or local taxes, which are your responsibility.
• International Customers: Customs duties, import fees, or additional taxes may apply. These are your responsibility.

---

5. Right of Withdrawal (EU Customers Only)

As an EU consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.

• The withdrawal period ends 14 days after you receive the product.
• To exercise your right of withdrawal, contact us at tooltoyzstore@gmail.com to notify us of your decision.
• You must return the product in its original condition, and you are responsible for the cost of return shipping.
• For more details, see our Refund Policy.

---

6. Shipping and Delivery

• Estimated delivery times are provided during checkout. These are only estimates and may vary.
• ToolToyz is not responsible for delays caused by customs, courier services, or unforeseen circumstances.
• Shipping costs and policies are detailed on our Shipping Policy page.

---

7. Returns and Refunds

Please refer to our Refund Policy for detailed information on returns, refunds, and exchanges.

---

8. User Accounts

To access certain features, you may need to create an account. You agree to:

• Provide accurate and complete information.
• Maintain the confidentiality of your account credentials.
• Notify us immediately if you suspect unauthorized access to your account.

We reserve the right to terminate accounts that violate these Terms or are used fraudulently.

---

9. Prohibited Activities

You agree not to:

• Violate any local, national, or international laws while using our Site.
• Interfere with or disrupt the Site's operation or security.
• Use the Site to harass, abuse, or harm others.
• Copy, reverse engineer, or exploit the Site’s content or design without permission.

---

10. Intellectual Property

All content on the Site, including text, images, logos, and trademarks, is the property of ToolToyz or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use this content without prior written consent.

---

11. Limitation of Liability

To the fullest extent permitted by law:

• ToolToyz is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased.
• Our total liability for any claim is limited to the amount paid by you for the product or service in question.

---

12. Dispute Resolution

a. Belgian and EU Customers

If you have a complaint regarding your purchase, contact us at tooltoyzstore@gmail.com. You may also resolve disputes via the EU’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

b. U.S. Customers

Disputes will be resolved in accordance with applicable state laws and federal laws of the United States.

---

13. Governing Law

These Terms are governed by the laws of Belgium. For disputes involving Belgian or EU customers, jurisdiction lies with the courts in Belgium. U.S. customers are subject to the laws of their respective states and the United States.

---

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the Site constitutes acceptance of the updated Terms.

---

15. Contact Information

If you have any questions about these Terms, please contact us at:

Email: tooltoyzstore@gmail.com

---

Notes on Compliance:

1. Belgian Law (Economic Code): The inclusion of business details (name, VAT, KBO registration), withdrawal rights, and ADR platform ensures compliance.
2. EU Directives: Terms for transparency, withdrawal rights, and data handling align with EU e-commerce law.
3. U.S. E-Commerce Laws: Clear liability disclaimers and adherence to FTC guidelines for advertising and returns align with U.S. requirements.

Privacy Policy

Effective Date: [Insert Date]

ToolToyz is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://tooltoyz.com/. This Privacy Policy complies with the General Data Protection Regulation (GDPR) and other relevant Belgian and EU privacy laws. Please read this policy carefully to understand your rights and choices regarding your information.

---

1. Information We Collect

We collect personal and non-personal information about you when you interact with our Site. This may include:

a. Personal Information

• Name, email address, phone number, shipping and billing address.
• Payment information (processed securely by third-party payment processors such as Shopify Payments, PayPal, etc.).
• Login credentials if you create an account on our Site.

b. Non-Personal Information

• IP address, browser type, operating system.
• Information about your device and browsing behavior (e.g., pages visited, time spent on our Site).

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze traffic, and for marketing purposes. For more information, please see our Cookie Policy.

---

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process orders, manage payments, and provide customer support.
• To personalize your experience on our Site.
• To send promotional emails, special offers, or updates (with your consent).
• To analyze usage trends and improve our Site, products, and services.
• To comply with legal and regulatory requirements.

---

3. How We Share Your Information

We do not sell your personal information. However, we may share your data in the following cases:

a. Service Providers

We may share your information with third-party vendors and service providers who help us operate our Site, such as payment processors, shipping providers, and email marketing platforms.

b. Legal Obligations

We may disclose your information when required by Belgian or EU law, such as to comply with subpoenas, court orders, or legal processes.

c. Business Transfers

In the event of a merger, acquisition, or sale of ToolToyz, your personal information may be transferred as part of the business assets.

---

4. Your Rights (Under GDPR)

As a resident of Belgium or the European Union, you have the following rights under the GDPR:

• Right to Access: Request access to the personal data we hold about you.
• Right to Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain conditions.
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Request your data in a portable format.
• Right to Object: Object to the processing of your personal data for direct marketing or legitimate interests.
• Right to Withdraw Consent: Withdraw your consent at any time if our processing is based on your consent.

To exercise these rights, please contact us at tooltoyzstore@gmail.com. You also have the right to lodge a complaint with the Belgian Data Protection Authority (DPA) at https://www.gegevensbeschermingsautoriteit.be/.

---

5. Data Security

We implement robust security measures to protect your personal information, including encryption, firewalls, and secure server technologies. However, no system is 100% secure. We cannot guarantee the security of your data, but we strive to keep it safe.

---

6. Retention of Information

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Afterward, your data will be securely deleted or anonymized.

---

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies.

---

8. Children’s Privacy

Our Site is not intended for individuals under 18. We do not knowingly collect personal information from children. If we discover such data, we will delete it promptly.

---

9. International Data Transfers

If you access our Site from outside the European Economic Area (EEA), your data may be transferred and stored in countries where privacy laws may differ. By using our Site, you consent to this transfer.

---

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. We encourage you to review this page periodically for the latest information.

---

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please feel free to contact us:

Email: tooltoyzstore@gmail.com

---

This Privacy Policy was last updated on 14/12/2024.