Terms of Service
Effective Date: 14/12/2024
Welcome to ToolToyz ("we," "our," or "us"). By accessing or using our website, ToolToyz.com ("Site"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our Site.
This document complies with Belgian law (Code of Economic Law), EU e-commerce directives, GDPR, and relevant U.S. e-commerce regulations (such as FTC guidelines and consumer protection laws).
1. General Information
ToolToyz operates an online store offering tools and related products. The terms “we,” “us,” and “our” refer to ToolToyz. By accessing the Site, you agree to these Terms, as well as our Privacy Policy.
2. Eligibility
By using this Site, you represent that:
- You are at least 18 years of age or the age of majority in your jurisdiction.
- You have the legal capacity to enter into a binding agreement.
- You will not use the Site for any illegal or unauthorized purpose.
3. Products and Services
a. Product Descriptions
We strive to provide accurate product descriptions and images. However, we do not guarantee that product descriptions or other content are error-free, complete, or up-to-date.
b. Pricing
Prices are subject to change without notice. While we aim to ensure accurate pricing, errors may occur. If we discover a pricing error, we reserve the right to cancel your order and issue a refund. Prices include VAT for EU customers but may not include sales tax for U.S. customers.
c. Availability
All products are subject to availability. We reserve the right to discontinue or limit quantities of any product without prior notice.
4. Orders and Payments
a. Order Acceptance
Placing an order on our Site does not guarantee acceptance. We reserve the right to refuse or cancel orders at our discretion, including cases of suspected fraud or unauthorized transactions.
b. Payment
Payments are processed securely through third-party providers (e.g., Shopify Payments, PayPal). By providing your payment information, you authorize us to charge the amount for your order.
c. Taxes and Import Fees
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EU Customers: Prices include VAT as required by EU law.
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U.S. Customers: Prices may exclude applicable state or local taxes, which are your responsibility.
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International Customers: Customs duties, import fees, or additional taxes may apply. These are your responsibility.
5. Right of Withdrawal (EU Customers Only)
As an EU consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.
- The withdrawal period ends 14 days after you receive the product.
- To exercise your right of withdrawal, contact us at tooltoyzstore@gmail.com to notify us of your decision.
- You must return the product in its original condition, and you are responsible for the cost of return shipping.
- For more details, see our Refund Policy.
6. Shipping and Delivery
- Estimated delivery times are provided during checkout. These are only estimates and may vary.
- ToolToyz is not responsible for delays caused by customs, courier services, or unforeseen circumstances.
- Shipping costs and policies are detailed on our Shipping Policy page.
7. Returns and Refunds
Please refer to our Refund Policy for detailed information on returns, refunds, and exchanges.
8. User Accounts
To access certain features, you may need to create an account. You agree to:
- Provide accurate and complete information.
- Maintain the confidentiality of your account credentials.
- Notify us immediately if you suspect unauthorized access to your account.
We reserve the right to terminate accounts that violate these Terms or are used fraudulently.
9. Prohibited Activities
You agree not to:
- Violate any local, national, or international laws while using our Site.
- Interfere with or disrupt the Site's operation or security.
- Use the Site to harass, abuse, or harm others.
- Copy, reverse engineer, or exploit the Site’s content or design without permission.
10. Intellectual Property
All content on the Site, including text, images, logos, and trademarks, is the property of ToolToyz or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use this content without prior written consent.
11. Limitation of Liability
To the fullest extent permitted by law:
- ToolToyz is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased.
- Our total liability for any claim is limited to the amount paid by you for the product or service in question.
12. Dispute Resolution
a. Belgian and EU Customers
If you have a complaint regarding your purchase, contact us at tooltoyzstore@gmail.com. You may also resolve disputes via the EU’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.
b. U.S. Customers
Disputes will be resolved in accordance with applicable state laws and federal laws of the United States.
13. Governing Law
These Terms are governed by the laws of Belgium. For disputes involving Belgian or EU customers, jurisdiction lies with the courts in Belgium. U.S. customers are subject to the laws of their respective states and the United States.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the Site constitutes acceptance of the updated Terms.
15. Contact Information
If you have any questions about these Terms, please contact us at:
Email: tooltoyzstore@gmail.com
Notes on Compliance:
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Belgian Law (Economic Code): The inclusion of business details (name, VAT, KBO registration), withdrawal rights, and ADR platform ensures compliance.
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EU Directives: Terms for transparency, withdrawal rights, and data handling align with EU e-commerce law.
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U.S. E-Commerce Laws: Clear liability disclaimers and adherence to FTC guidelines for advertising and returns align with U.S. requirements.
